Frequently Asked Questions
Everything you need to know about your CAINTÈ experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return or exchange.
How should I care for my CAINTÈ garments?
To maintain the quality of our premium fabrics, we recommend washing in cold water with similar colors and hanging to dry. Specific care instructions are located on the internal label of every piece.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through Klarna and Afterpay in select regions.
How can I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' provided in the product description.